AML System
UX Design & compliance workflows
"Due to NDA constraints details have been generalized"
Timeline
1.5 years
2022-2024
Tools
• Figma
• Appian
• Jira
Role
• UI/UX Design
• Research
• User flow
• Usability testing
Team
• 1 UX Designer
• 2 Business Analysts
• ~10 Developers
• 4 QA Testers
PROJECT OVERVIEW
I led the end-to-end UX design of a complex Anti-Money Laundering (AML) system used by internal teams to manage compliance workflows and investigations.
Working as the sole UX designer in a cross-functional team, I designed the system across multiple phases, transforming fragmented manual processes into a structured, scalable digital experience.
“Due to NDA constraints details have been generalized”
Complex Workflows
Transformed manual processes
Structured Design
Scalable digital experience
Complex Workflows
Transformed manual processes
Multiple Phases
Iterative approach
PROBLEM
The workflow was largely manual and fragmented across multiple tools and platforms. Users had to rely on disconnected processes to track cases, manage data, and perform tasks.
High Cognitive Load
Users overwhelmed with scattered information
Inefficient Task Flow
Multiple tools causing delays
Human Error Risk
Manual processes prone to mistakes
Challenge: Design a system that handles complex workflows without overwhelming users
MY ROLE
Sole UX Designer
User Research & Requirement Gathering
User Flows & Wireframes
Design Documentation
Cross-functional Collaboration
DESIGN PROCESS
-- My Approach --
Requirement
& Analysis
User Interview & Insights
Flow &
Structure
Mapping Workflows
Wireframes to
Hi-fidelity
Feedback & Iterations
Handoff &
Iteration
Developer collaboration
Prototype &
Testing
Usability Testing
RESEARCH & REQUIREMENTS
USER INTERVIEWS & STAKEHOLDER DISCUSSIONS
Collaborated closely with business analysts, clients, and internal users to understand existing workflows. Since the system replaced manual processes, direct user conversations were critical to uncover real-world challenges.
Requirement Discussions
with clients
Contextual Inquiries
with internal users
Workflow Walkthroughs
sessions with clients
KEY TAKEAWAYS
Users relied more on manual tracking and disconnected tools, leading to inefficiencies
Most workflows were not standardized, varying across teams and cases
Users often felt overwhelmed by the volume of data and steps involved
There was a strong need for structured, guided processes
Challenges
Lack of a centralized system
Inconsistent workflows across teams
Difficulty in tracking progress and dependencies
Outcomes
Identified key pain points and workflow gaps
Defined initial system requirements
Established a foundation for structured design
FLOW DESIGN & INFORMATION ARCHITECTURE
STRUCTURING COMPLEX WORKFLOWS
The biggest challenge was not UI, it was organizing complexity.
End-to-end user flows
Task breakdowns
Information architecture
APPROACH
Step
Action
1
Mapped workflows across multiple phases
2
Identified dependencies between tasks
3
Grouped actions into logical steps
KEY TAKEAWAYS
1
Users needed step-by-step guidance, not open workflows
2
Clear structure reduces cognitive load significantly
3
Consistent patterns improve learnability
ITERATIVE DESIGN
WIREFRAMES TO HIGH FIDELITY
I started with wireframes to validate task flows, screen structure, and interaction logic. These were used to align with stakeholders early.
LOW-FIDELITY
This stage involved multiple iterations, as users were seeing a digital version of their workflow for the first time.
Data representation
Layout clarity
Information hierarchy
HIGH-FIDELITY
Designed polished UI in Figma
Ensured visual consistency
Validated feasibility with developers
KEY TAKEAWAYS
Iteration was essential due to evolving requirements
Users refined the requirement needs only after seeing interfaces
Visual hierarchy played a key role in usability
COLLABORATION & HANDOFF
CROSS-FUNCTIONAL COLLABORATION
I worked closely with:
Developers
Business Analysts
QA Team
Approach
1
Created detailed design documentation
2
Explained workflows and UI interactions to developers
3
Supported implementation through continuous discussions and iterations
KEY TAKEAWAYS
Clear documentation reduces development ambiguity
Early collaboration improves feasibility
Continuous communication ensures consistency
VALIDATION & TESTING
USABILITY VALIDATION
Before final delivery:
Usability Checks
Conducted with stakeholders for more refinements
QA Collaboration
Collaborated with QA teams
Approach
Reviewed completed features
Identified usability gaps
Refined UI based on feedback
KEY TAKEAWAYS
Small usability issues can significantly impact workflows
Testing ensures consistency across the system
Iteration continues even after implementation
CONCLUSION
This project demonstrated the importance of designing for complexity in enterprise systems. By transforming fragmented, manual workflows into a structured digital experience, I was able to improve clarity, efficiency, and scalability. It reinforced my approach to UX in balancing user needs, business goals, and technical constraints through continuous collaboration and iteration.
Clarity
Efficiency
Scalability
"Due to NDA constraints details have been generalized"
Reach out. Let's ideate.
dharani232k@gmail.com